Jean Bitar Hospital Call Center completes one month with over 2,000 attendances
The service has shown a high approval rating from users: 94% of those served rated their experience positively
The Jean Bitar Hospital (HJB), in Belém, has just completed the first month of operation of its Call Center service, with significant results. Since the beginning of the operation, the center has already conducted 2,129 attendances, according to a report released last Tuesday (13). The initiative aims to optimize in-person service, reduce queues, and increase user satisfaction through an agile, effective, and personalized outpatient appointment scheduling system.
Implemented by the Government of the State of Pará, through the State Department of Public Health (Sespa), the service is operated under the management of HJB and has shown a high approval rating from users: 94% of those served rated their experience positively.
Humanized and resolutive service
For patient Helecilene Alves, 54 years old, entrepreneur and resident of Belém, the new service represents an advancement in accessibility to care. “I used the service for the first time, as I am a patient of the Zero Obesity program, and I scheduled my appointments. I was very well attended and had no difficulties. So, my rating is 10,” she reported.
The State Secretary of Public Health, Ivete Vaz, highlighted the strategic importance of implementing the service. “We are constantly working to make the public health network more accessible, modern, and efficient for the people of Pará. The implementation of the Call Center at Jean Bitar Hospital represents an important advancement in the qualification of citizen care. This service has been demonstrating concrete results by speeding up appointment scheduling and improving communication between the hospital and users.”
Commitment to a more efficient SUS
The executive director of HJB, Giovani Merenda, also celebrated the results achieved and emphasized the collective effort for the success of the new service:
“I congratulate and thank all the collaborators of Jean Bitar Hospital for their commitment and dedication in implementing and operating the Call Center. I extend my gratitude to the State Government and Sespa, fundamental partners in realizing initiatives that strengthen the quality of care. This significant result is the fruit of joint work and commitment to a more humane and accessible SUS.”
The support coordinator of HJB, Gleiciane Moraes, adds by highlighting the practical benefits of the service. “Now users can schedule appointments more quickly, efficiently, and in the comfort of their homes, which reduces queues and improves the patient experience. The Call Center also provides important information, assists in resolving doubts, and helps increase adherence to proposed treatments.”
How the HJB Call Center works
The Jean Bitar Hospital Call Center operates from Monday to Friday, from 7 am to 7 pm, and on Saturdays and holidays, from 7 am to 1 pm, via phone: (91) 3073-6610.
To schedule an appointment, the user must have the return request and the appointment confirmation for the requested exams. All calls are recorded for quality control, and the services are entirely free.
Service:
HJB provides assistance in medium and high complexity in the outpatient and hospital areas for transgender users, and in medical and surgical clinics for patients with metabolic and gastrointestinal diseases. The unit is located at Rua Cônego Jerônimo Pimentel, No. 543, in the Umarizal neighborhood, in Belém.
Text: Marcelo Zeno /Ascom HJB
