With 96% approval, Regional Hospital of Marabá is a reference in humanized care
Monthly survey indicates progress in care quality and highlights the positive impact of teams on user service
The Regional Hospital of Southeast Pará – Dr. Geraldo Veloso (HRSP), in Marabá, achieved 96% patient satisfaction in October. The survey interviewed over 1,200 people who used the unit's services, revealing high approval rates in areas such as receptivity, welcoming, technical quality, infrastructure, and humanization, pillars that support the institution's commitment.
Emerson Oliveira, 44 years old, a resident of Marabá in the Carajás region, hospitalized for orthopedic shoulder surgery after a domestic accident, made a point of participating in the survey to reinforce the good experience he is having at the unit.
“From the moment I arrived, I was treated with respect and attention. The nursing team is very dedicated, always nearby, always ready to help. I was impressed with the care and the way they explain everything to us,” he stated.
The quality of care at the unit, managed by the Social and Environmental Institute of the Amazon (ISSAA) in partnership with the State Department of Public Health (Sespa), is continuously monitored by the User Service Ombudsman (SAU), allowing each patient’s impression to transform into improvement.
Flávia Fernandes, coordinator of the Ombudsman, emphasizes that the survey results are a true reflection of the Regional's commitment to delivering high-quality services. For her, each recorded opinion carries weight in building efficient assistance.
“Patient feedback is essential for us to continuously improve our services. This 96% satisfaction shows that we have advanced responsibly, combining humanization, welcoming, and technical excellence at every stage of care,” she highlighted.
Survey – The User Service applies 1,200 questionnaires monthly to understand patients' needs and improve service. Data collection is done in person and digitally, using QR Code, thus ensuring the participation of many patients.
Flávio Marconsini, Executive Director of the Regional Hospital, emphasized that the survey adopts a methodology that combines quantitative and qualitative approaches, allowing for an in-depth analysis of relevant aspects for patients, with more accurate results.
“The active participation of patients allows us to evaluate what we are doing correctly and identify areas that can be improved. We are always attentive to ensure that our structure and services meet the community's expectations,” said the manager.
He added that the survey covers fundamental aspects such as the quality of care, infrastructure, technical competence, and humanization. In addition, it offers patients the opportunity to share suggestions and criticisms.
“The data analysis is conducted by the Ombudsman team, which uses the results to implement continuous improvements in processes and services, aiming to enhance the patient experience and ensure excellence in care,” emphasized Flávio Marconsini.
Structure: Care at the Regional Hospital in Marabá is entirely provided by the Unified Health System (SUS), ensuring full and free access to the population. The hospital's structure includes 135 beds, with 97 designated for clinical hospitalization and 38 for Adult Intensive Care Units (ICU).
Text by Ederson Oliveira
