Inclusion and Rehabilitation Center celebrates recognition from users and reinforces humanized practices

The Integrated Center for Inclusion and Rehabilitation (CIIR) held, this Friday (28), another edition of the Praised Project, an initiative conducted monthly by the User Care Service (SAU). The initiative reinforces the commitment of the health institution of the government of Pará to value its employees and promote a welcoming experience for users assisted by the Unified Health System (SUS) and their companions.

Created to recognize professionals who stand out for their humanized care, the Praised Project highlights how simple gestures can transform the routine of those seeking care. The supervisor of the SAU, Regiane Silva, explains that the project encourages good practices and strengthens the culture of welcome. She emphasizes that, with each edition, the recognition reinforces the positive impact of empathy and active listening.

“The ‘Praised’ consolidates attitudes that make a difference in user-centered care, and each mention represents not only gratitude but also encouragement for everyone to continue providing sensitive and excellent service,” she observes.

User satisfaction – The indicators reinforce this commitment. In October 2025, the Inclusion and Rehabilitation Center recorded 208 compliments and 44 suggestions. The performance is also reflected in the satisfaction index: 95.8% for the month and an average of 94.3% over the first ten months of the year. The results reveal a relationship of trust built between users and professionals. These numbers also encompass the Specialized Center for Autism Spectrum Disorder (Cetea), a unit managed by the CIIR health complex.

According to users and companions, the initiative has been an important channel for approaching the services of the SAU. This edition of the project also contributed to expanding understanding of the importance of the service among those who were not yet familiar with it. Maria Moura, 60 years old, mother of Jorge Filho, 29, a rehabilitation user since 2021, says she has always been well attended but only recently learned that she could make suggestions and register compliments.

According to her, the project values the work of the multiprofessional team and reinforces the care present in daily life. The user also highlights that initiatives like this make it clearer the importance of providing feedback to the services and professionals who serve the public.

Recognition – Among the recognized collaborators is Larissa Santos, 38 years old, receptionist of block C. She states that the compliment received is not her main goal but a reflection of how she views public service. Larissa shares that she tries to put herself in the user's shoes, as she also uses the SUS and is an atypical mother.

For her, kindness is essential. “When a compliment comes in, I feel that the kindness I offered touched the person who sought us in some way,” she reports. She emphasizes that the Praised Project highlights the importance of care and respect in the daily life of the institution.

The moment of delivering the recognitions also features a special participation that brings lightness and poetry to the environment: the clown Nanna Sensitiva, played by CIIR Theater teacher Paula Barros. The intervention helps to make the meeting more humanized and symbolic. Paula explains that the character acts as a “soul doctor,” offering a metaphorical gesture of care to the collaborators.

“Nanna's presence helps to inform users about the role of the SAU, clarify doubts, encourage suggestions, and reinforce the importance of recognizing the work done by the institution, highlighting services and professionals often beyond what daily routine allows one to perceive,” she emphasizes.

Through the Praised Project, the CIIR reaffirms its commitment to strengthening bonds, encouraging good practices, and cultivating a culture marked by welcome. The initiative reinforces the certainty that valuing people is essential to building an increasingly humane, efficient, and welcoming institution.

Reference – The Integrated Center for Inclusion and Rehabilitation is a reference in Pará for medium and high complexity assistance to People with Disabilities (PcD) visual, physical, auditory, and intellectual. Users can access the Center's services through referrals from health units, welcomed by the Regulation Center of each municipality, which in turn forwards to State Regulation. The request will be analyzed according to the user's profile by the State Regulation System (SER).

Service: The CIIR is an agency of the government of Pará managed by the National Institute of Social and Human Development (INDSH), in partnership with the State Department of Public Health (Sespa). It operates at Rodovia Arthur Bernardes nº 1000, Val-de-Cães neighborhood, in Belém. The Cetea operates at Presidente Pernambuco street, nº 489, Batista Campos neighborhood, also in the capital of Pará.

Text by Tarcísio Barbosa – Ascom CIIR