JUCEPA invests in technology in service to facilitate the opening of companies in Pará
The agency recorded a 20% increase in demands in June and achieved 99% efficiency in public service.
The Commercial Board of the State of Pará (JUCEPA) has reached a new milestone in efficiency and innovation. According to the Monthly Call Center Report, the agency recorded a 20% increase in the number of demands received in June 2025, compared to the same month of the previous year. A total of 4,520 services were accounted for via phone and chat, with a resolution rate of 99%.
The growth in demand for JUCEPA's services reflects investments in technology and team training, which resulted in significant advances in service quality. The average user satisfaction reached 85%, with a highlight on the positive evaluation of the attendants, who recorded a 97% approval rate.
Among the main highlights of the report are the improvement in guidance on opening companies, regularization of processes, issuance of certificates, and other business services. The proactive action of the team, which began to spontaneously offer resources such as the Entrepreneur's Wallet, Business Radar, and CPF Blocking, also played a fundamental role in performance. In June, 53% of valid services included these offers, exceeding the internal target of 40%.
The president of JUCEPA, Filipe Meireles, celebrated the results and highlighted the importance of digital transformation to make the business environment more attractive in the state.
“We are heavily investing in digital solutions to transform JUCEPA into a reference for modernity and efficiency in public service. These advances not only improve the user experience but also make Pará increasingly attractive for new ventures,” said Meireles.
The Call Center operates from Monday to Friday, from 8 am to 6 pm, with human and specialized service available by phone and chat on the agency's official website.
Another positive point highlighted in the report was the low complaint rate: only 1% of interactions generated some type of dissatisfaction, most related to technical issues and analysis deadlines. In addition, 160 spontaneous compliments from users were recorded throughout the month.
With these results, JUCEPA reinforces its commitment to modernization and excellence in service, consolidating itself as one of the main gateways for those wishing to undertake in the state of Pará.
